Flooring Store vs. Big Box Retailers: Where Should You Buy From?

Dive into the benefits of choosing a local flooring store over big-box retailers, especially for residents in Spokane and Kootenai counties. Discover quality, community, and the value of local expertise.

Choosing the perfect flooring for your home or office isn't just about design and aesthetics. It's also about sourcing the best quality materials from the most reliable providers. The question that most people grapple with is: Should you buy from a local flooring store or a big-box retailer? Each has its own set of advantages, and in regions like Spokane County and Kootenai County, the choice might surprise you.

The Appeal of Local Flooring Stores

  • Deep-rooted Personalized Service: When you walk into a local flooring store, especially in Spokane County or Kootenai County, you'll notice the difference immediately. From attentive staff to personalized recommendations based on local conditions and popular styles, the customer service is incomparable. Repeat customers might even be greeted by name, with staff recalling their previous purchases and preferences.

  • Unparalleled Expertise: The knowledge housed within local stores is often specialized. Employees typically understand the nuances of different flooring types, from hardwood and laminate to tile and carpet. They can provide invaluable insights into which flooring would be best suited for certain areas of a house and the expected maintenance for each type.

  • Custom-tailored Solutions: Homes in cities like Liberty Lake or Post Falls have their own unique architectural and design identities. Local flooring stores often offer customization options to ensure that every floor they install is a perfect fit for the home's character.

  • Quality You Can Trust: The reputation of a local flooring store rests on the quality of its products. Especially when stores offer products like high-quality plywood cabinets, the emphasis is on durability and longevity. Such stores cannot afford to compromise on quality, as word of mouth in tight-knit communities travels fast.

  • Supporting Your Local Economy: Each purchase made at a local store boosts the local economy. It strengthens Spokane Valley, Deer Park, and other cities in the county by ensuring that money remains within the community, fostering local job opportunities and growth.

  • Building Community: Beyond just business, local stores often engage with the community. They might sponsor local events, participate in charity drives, or host DIY workshops. This bond between the store and its community is something that big-box retailers often can't replicate.

  • Eclectic Collections: With the freedom to curate their inventory, local stores might offer unique and artisanal flooring options that big box retailers overlook. This ensures that customers have access to diverse, high-quality selections.

  • Responsive After-Sales Service: Issues can arise post-purchase. With a local store, the resolution is often quicker and more satisfactory, as their business thrives on maintaining trust and goodwill within the community.

Why Some Choose Big Box Retailers

  • Scale and Variety: These retailers offer a wide array of options owing to their massive scale, giving customers a variety of brands and types to choose from.

  • Competitive Pricing: Their ability to buy in bulk often allows them to provide flooring solutions at discounted prices or offer attractive deals.

  • Convenience Factor: Their widespread presence and longer operating hours can be appealing for those with restrictive schedules.

  • One-stop Shopping Experience: They cater to all home improvement needs, not just flooring, offering a comprehensive shopping experience.

The Community Advantage

When you support local businesses in Spokane and Kootenai counties, you're doing more than just buying a product. You're investing in your community. Local businesses in areas like Rathdrum, Airway Heights, and Cheney contribute significantly to the area's character, vibrancy, and economic health.

Furthermore, cities like Athol or Coeur d'Alene thrive when local businesses flourish, creating a ripple effect of benefits. Community-driven businesses tend to employ locals, use local services, and participate more actively in community events and charities.


Making a choice between a local "flooring store" and a big-box retailer requires careful consideration of what you value more: personalized service and community engagement or scale and variety. For those in Spokane County or Kootenai County, with the rich tapestry of community-driven businesses and the undeniable benefits they bring, the choice might be clearer than they think.

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